ADA Accessibility Policy

Last reviewed: October 2026

Buying or selling a home should not depend on whether you can use a mouse, see a low-contrast button, or hear a video. This page explains how I keep this website usable for people with disabilities, how I make my real estate services accessible, and what to do if something gets in your way.

My commitment

I am committed to equal housing opportunity and to making this website and my services available to everyone, including people with disabilities. I build and maintain this site to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Those guidelines are the standard most commonly used to measure website accessibility under the Americans with Disabilities Act and the Fair Housing Act.

Accessibility is ongoing work, not a box I checked once. I review the site when I add pages and before major changes, and I fix problems as I find them or as you tell me about them.

What I’ve done on this website

  • Each page has one main heading, with headings in a logical order so screen reader users can move through the page.
  • A “skip to content” link lets keyboard users bypass the menu.
  • The site can be navigated by keyboard alone, with a visible outline showing where you are.
  • Images that carry meaning have text descriptions. Decorative images are marked so screen readers skip them.
  • Text and buttons are chosen to meet WCAG contrast requirements.
  • You can zoom the page up to 200% without losing content, and the layout adjusts to phones and tablets.
  • Form fields have labels, and required fields are identified in text, not by color alone.
  • I do not use accessibility “overlay” widgets. They tend to interfere with the screen readers and other tools people already rely on, so I build accessibility into the site itself instead.

Content I don’t control

Some content on this site comes from other providers, such as listing data from the multiple listing service (MLS), embedded maps, videos, review platforms, and the tools that power forms and cookie settings. I choose providers with accessibility in mind, but I can’t always change how their content works.

If any part of this site, including third-party content, doesn’t work for you, contact me and I’ll get you the same information another way, whether by email, phone, a document in a format you can use, or a conversation.

Accessible real estate services

Accessibility doesn’t stop at the website. If you have a disability, you are entitled to reasonable accommodations in how I provide my services, and you don’t need to explain your disability or give a reason to ask. Accommodations I can provide include:

  • Communicating the way that works best for you: phone, email, text, video call, in person, or through Virginia Relay (dial 711).
  • Providing contracts, disclosures, and listing information in large print, in electronic formats compatible with screen readers, or read aloud.
  • Allowing extra time to review documents, and walking through them with you at whatever pace you need.
  • Meeting at an accessible location of your choosing.
  • Welcoming a support person, interpreter, or assistance animal to meetings and showings, and arranging access with sellers and other agents in advance.

If you need something not on this list, ask. I’ll work with you to find an approach that works.

Accessibility features of homes

If you are looking for specific features, such as single-level living, a zero-step entry, wider doorways, or a roll-in shower, I’ll search for them and share what I know about any property’s physical features. You decide what you need. I won’t make assumptions about it or limit which homes I show you.

Listing descriptions are written by sellers and their agents, and I can’t certify that a home meets any accessibility standard. For a specific need, a home inspector, contractor, or occupational therapist can give you a reliable assessment before you commit.

Equal housing opportunity

I do business in accordance with the federal Fair Housing Act and the Virginia Fair Housing Law. I do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, elderliness, familial status, disability, source of funds, or military status, and I support equal housing opportunity for everyone.

If you believe you have experienced housing discrimination, you can contact:

Tell me about a problem or ask for help

If something on this site is hard to use, or you’d like an accommodation, please get in touch:

It helps to tell me which page you were on, what you were trying to do, and what device, browser, or assistive technology you were using. You don’t have to have all of that. I’ll respond within two business days, and I’ll provide the information or service you need in another way while I work on a fix.

Jennifer Pardee is a licensed real estate agent in the Commonwealth of Virginia (lic. no. 0225262313), affiliated with MKB, REALTORS®.

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